FOR IMMEDIATE RELEASE
20 January, 2015
MPA HOSTS DIAMOND STANDARD AWARD CEREMONY
History will be made by the Ministry of Public Administration (MPA) when it presents the inaugural Trinidad and Tobago Diamond Standard (TTDS) Award Ceremony for public services which exemplify excellence in delivering services to citizens and other client groups. The event will take place at 05:00 pm on Wednesday January 21, 2015 at Queen’s Hall.
The Trinidad and Tobago Diamond Standard is the National Standard for Excellence in Citizen Service in the Public Service of Trinidad and Tobago.
The Programme was launched in June 2013 by the Ministry of Public Administration (MPA) on behalf of the Government of Trinidad and Tobago. It is one of the key initiatives within a 10-year programme which started in 2012 called the Journey from Gold to Diamond (G2D) which is intended to result in a citizen-centric public service by 2022, with the objective of the public service achieving Diamond status by 2022.
Thirty four services registered to participate in the programme. Twenty (20) of these services applied for the Diamond Standard Certification and were assessed against eight (8) criteria. These were – Customer Involvement & Understanding; Communications; Promoting a Customer Service Culture; Responsiveness & Service Standards; Service Environment; Innovation & Creativity; Technology and Partnerships.
Eleven (11) services have obtained the Diamond Standard Certification Award. This certification will be valid for three (3) years following which agencies will be required to re-apply for certification of their service. Should an Agency fail to maintain the required standards of service delivery, certification can be withdrawn at any time.
In the long term all public services will undergo TTDS assessment and certification as the Government, through the MPA, creates a roadmap for the delivery of Diamond Standard Service to its present and future clients.
The Honourable Kamla Persad-Bissessar S.C. Prime Minister of the Republic of Trinidad and Tobago and the Honourable Carolyn Seepersad-Bachan, Minister of Public Administration are expected to address the event.
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For further information, please contact:
Rae Ann Harper-Walters Head, Corporate Communications
623-4724 ext. 2076, 688-2068 or email: email@example.com
Note to editors: The twenty (20) Services that applied for the Trinidad and Tobago Diamond Standard are as follows:
- Naparima College, Ministry of Education;
- Community Walk-In and IT Literacy Centres, Tobago Information Technology Ltd;
- Tobago Emergency Management Agency;
- Women’s Health Clinic, St. James Medical Complex, North West Regional Health Authority (NWRHA);
- Accident and Emergency Department, St. James Medical Complex, North West Regional Health Authority (NWRHA);
- Sangre Grande Accident and Emergency, Sangre Grande Hospital, Eastern Regional Health Authority (SWRHA);
- Outpatient Clinic, Scarborough General Hospital, Tobago Regional Health Authority (TRHA);
- Case Management System, Family Court, Judiciary of Trinidad and Tobago;
- Parks & Squares, Port of Spain City Corporation;
- Scavenging, Port-of Spain City Corporation;
- Home Improvement Grant, Ministry of Housing and Urban Development;
- Medical Records, San Fernando General Hospital, South West Regional Health Authority;
- Medical Records, Mt. Hope Women’s Hospital, North Central Regional Health Authority (NCRHA);
- Neighbourhood Upgrade Programme (PMCU), Ministry of Housing and Urban Development;
- Reference and Outreach Department, National Archives of Trinidad and Tobago;
- Scholarship and Advanced Training Division, Ministry of Public Administration;
- Trinidad and Tobago Electricity Commission (T&TEC);
- Trade Licence Unit, Ministry of Trade, Industry, Investment and Communications;
- TTBizlink, Ministry of Trade, Industry, Investment and Communications;
- Water Taxi, National Infrastructure Development Company Ltd;