Welcome to the Diamond Mine.

    This section of the TTDS website is where you can find loads of examples of Service Charters, from all over the world including Trinidad and Tobago.

    The documents below can be downloaded or viewed on-line. We hope that assessors and agencies aiming for the Diamond Standard find this information useful.

    Here are a few best practice examples of how organisations maximize technology to engage their customers.
    Your Voice - Sharing Suggestions and Telling Customers How Their Thoughts Shape Services
    Patient Online Services at Mayo Clinic
    Corporations/City Website
    Corporations/City Online Services
    E-Government in Trinidad and Tobago

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