DO:

    • Spend time on preparation, sensitisation and project planning
    • Set realistic standards
    • Set realistic timetables
    • Implement good measurement systems
    • Have clear and frequent communication with staff, users and wider stakeholders
    • Identify both early wins and longer term scope for radical change
    • Celebrate success

     

    DO NOT:

    1. Wait for perfection
    2. Measure everything that moves
    3. Overpromise/under-deliver
    4. Forget to involve and engage staff and users
    5. Lose momentum

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